Every organization needs someone who can run its technology — the screens, the sound, and now the phones. This track teaches production tech end to end, then goes deep on the newest job in the building: setting up and running AI phone receptionists that answer calls and book appointments around the clock.
AI phone receptionists that answer and book around the clock, plus the screens and sound every organization runs on — why this track exists and what you'll be able to do when you finish it.
Fully online. No seat cap, no commute, no schedule to work around.
Start the day you're approved. Module 1 opens immediately and you work at whatever pace fits your life. Most students finish the 80 hours in four to eight weeks.
Stand up an AI agent that answers a real phone number, greets callers, answers the questions a front desk gets all day, and hands off to a human when it should.
Connect an AI agent to a live calendar so callers schedule, reschedule and confirm appointments by voice — and the business never misses a call again.
ProPresenter builds, stage displays, digital signage, and analog and digital mixing consoles — the production backbone of churches, venues and events.
Systematic troubleshooting, plain-language communication with non-technical users, documentation, and the customer-service habits that make you the person they call.
The centerpiece of this track is a machine that answers the phone. You design the greeting, the call flow and the booking rules, wire it to a real calendar, then call your own agent and watch it schedule the appointment — and gracefully hand the caller to a human when the question is beyond it.
Small businesses, clinics, churches and shops across Northwest Arkansas miss calls every day, and every missed call is a missed booking. The person who can set this up and keep it running honestly — with disclosure, consent and a human in the loop — is suddenly one of the most useful people any small organization can hire.
You leave with the full production toolkit too — ProPresenter, signage, soundboards, AI video — because the tech person who can run Sunday's screens and Monday's phones doesn't stay unemployed long.
Five minutes to apply. No cost, no obligation, no catch — the program is grant funded start to finish.
