Every organization needs someone who can run its technology — the screens, the sound, and now the phones. This track teaches production tech end to end, then goes deep on the newest job in the building: setting up and running AI phone receptionists that answer calls and book appointments around the clock.
Fully online. No seat cap, no commute, no schedule to work around.
Start the day you're approved. Module 1 opens immediately and you work at whatever pace fits your life. Most students finish the 80 hours in four to eight weeks.
Stand up an AI agent that answers a real phone number, greets callers, answers the questions a front desk gets all day, and hands off to a human when it should.
Connect an AI agent to a live calendar so callers schedule, reschedule and confirm appointments by voice — and the business never misses a call again.
ProPresenter builds, stage displays, digital signage, and analog and digital mixing consoles — the production backbone of churches, venues and events.
Systematic troubleshooting, plain-language communication with non-technical users, documentation, and the customer-service habits that make you the person they call.
Each module unlocks when you pass the one before it. Every module ends with a project you build and submit and a quiz you have to clear — no skipping ahead, no finishing without doing the work.
Operating systems and media file management, networking fundamentals, Wi-Fi and IP addressing, connecting displays and consoles, and the troubleshooting habits everything else builds on.
Slide design principles, ProPresenter libraries and playlists, stage displays and multi-screen output, live event operation, and integrating video and camera feeds.
Signage content creation and scheduling, media players and displays, Planning Center service plans, volunteer scheduling and team communication.
Signal flow and gain structure, analog and digital consoles, EQ and compression, scenes and remote mixing from a tablet, feedback control and live troubleshooting.
How AI voice agents work — speech recognition, language models, speech synthesis; designing call flows for reception; connecting calendars for live appointment booking; building, testing and improving a working agent; human handoff, disclosure and compliance.
AI video editing and highlight reels, automatic captions and transcription, accessibility, copyright and the ethics of AI-generated content.
Troubleshooting methodology, ticketing and documentation, customer service under pressure, an AV/IT resume, and career pathways from tech to systems designer.
The centerpiece of this track is a machine that answers the phone. You design the greeting, the call flow and the booking rules, wire it to a real calendar, then call your own agent and watch it schedule the appointment — and gracefully hand the caller to a human when the question is beyond it.
Small businesses, clinics, churches and shops across Northwest Arkansas miss calls every day, and every missed call is a missed booking. The person who can set this up and keep it running honestly — with disclosure, consent and a human in the loop — is suddenly one of the most useful people any small organization can hire.
You leave with the full production toolkit too — ProPresenter, signage, soundboards, AI video — because the tech person who can run Sunday's screens and Monday's phones doesn't stay unemployed long.
Five minutes to apply. No cost, no obligation, no catch — the program is grant funded start to finish.
